We DO NOT refund nor replace with new products for conditions below,
- Non-defected products
- Exchanging products as long as they are in accordance with your order
- Used products, or not in its original condition, is physically damaged, or with missing parts
- Due to the reason of the discrepancy between the real product and images shown on the website
If happened with defected items received, please do below,
- Email to firstname.lastname@example.org within 7 calendar days after the date of receiving the item(s), to explain with supporting photos showing all the damages discovered. We will reply within 5 business days.
- Return the original receipt and the unused item(s) in its original package to our showroom. The customer shall be fully responsible for any return shipping and customs fees incurred.
- The exchange for new item(s) normally takes about 30 business days, depends on the product availability.
All return orders are restricted to the following conditions:
- Returned items can only be exchanged with items of the same colour and product model in accordance with the original order.
- Deviation of colour is not a valid reason for the guarantee return.
- All delivery and shipment fees are non-refundable.
Funny Workshop does not carry any warranty or guarantee on any of its products after the 7 day return and exchange period whether the fault of the customer or the manufacturer.